Support and tickets

Use the Ticket Tool panel in #create-ticket for private support.

Before opening a ticket

Check:

• Getting started
• Fees
• FAQ

Include

• A short description of the issue
• The relevant transaction hash
• The Handle name, if relevant
• The approximate time of the problem
• Screenshots only if they do not contain secrets

Never include

• Seed phrases
• Private keys
• Passwords
• Wallet recovery files
• Full wallet backups

Public product questions can be asked in the community channels.